Frequently Asked Questions
Classes & Academic Resources
Fall classes begin August 31, 2020. Have questions? Pop into a Zoom session and talk live to a staff member for info on enrollment, programs, flexible schedules, financial aid, residence hall life and so much more! Visit sunyjefferson.edu/info for the Information Session schedule.
Sure! There are lots of ways to meet with admissions staff. Admissions, financial aid and education planning staff are available for online and in-person appointments. Appointments may be requested through the Virtual Kiosk or by calling (315) 786-2437. We look forward to meeting you in a safe and healthy environment. For this reason, all in-person appointments must be scheduled in advance; no walk-ins will be permitted at this time. When your appointment is confirmed, you will be advised as to the process for when you arrive on campus. Face coverings and social distancing are required.
Another great way to learn more is by attending a virtual open house via Zoom and talk live to a staff member for info on enrollment, programs, financial aid, living on campus, and so much more! THe next virtual open houses are schedule for July 14 and July 28. Contact firstname.lastname@example.org with any questions.
Fall semester courses will be delivered in many different ways: live through web-conferencing, fully online, or a mix of formats. In addition, a few classes, such as those requiring hands-on (for example culinary and nursing), will be offered in person. Some of these methods are synchronous and some are asynchronous.
Synchronous means the course will be taught “live” by the instructor during the meeting days and times specified in the schedule of classes. You need to be available during those days and times to l participate in the class and interact with your instructor and classmates.
Asynchronous is when an instructor does not require you to meet at the specific days and times stated in the class schedule. The instructor will give you a timeframe to complete assignments, but you manage when you set aside time to do this.
Depending on the course, you might see M, ONL, LIV, ONL, BLN, HYB, CTA, FTD, or LEW in the column labeled Campus when you look at the schedule.
M: The classes are expected to meet in person on the Jefferson Community College campus. Actual class meeting dates, days, times, and location will appear on the class schedule for these classes.
ONL: These classes will meet fully online (asynchronously) using the Blackboard. In an asynchronous format, you manage when you view materials and study; there is not a set time.
LIV: These classes will meet live / synchronously at the times listed in the schedule using either the web-conferencing application of Collaborate or Zoom. You will access these through the Blackboard course associated with your class.
HYB: These classes are offered in a hybrid format. Some class work will be completed in-person on campus and some will be completed remotely using Blackboard. Class meeting dates, days, times, and location will appear for the part of the course offered synchronously online.
BLN: These classes are offered in a blended format. Some class work will be completed synchronously/live online though web-conferencing applications of Collaborate or Zoom and some will be completed asynchronously online using Blackboard. Class meeting dates, days, and times will appear for the part of the course offered synchronously/live.
CTA: This is a special code used for classes that are registered for by members of the military, veterans, and some military dependents. Students in these classes register through a military portal. These sections are NOT open for registration by the general college population.
FTD: Typically, these classes are offered on Fort Drum and to take these classes, students need to have an Army issued pass to access the installation. NOTE: For the Fall 2020 semester, these classes will be offered remotely.
LEW: Typically, these classes are taught at the Lewis County Educational Center. NOTE: For the Fall 2020 semester, these classes will be offered remotely.
For in-person, on campus classes you will see the name of specific campus buildings/rooms such as CLC, Dulles, East Hall, ELC, Gregor, Guthrie, Jules, and McVean. For online, blended and hybrid classes you will see different language as described below.
FULLY ONLINE means the entire class, or part of the class, is being offered asynchronously on Blackboard. In an asynchronous format, you manage when you view materials and study, there is not a set time.
LIVE ONLINE indicates the part of the class that is offered live using a web-conferencing application such as Collaborate or Zoom. You attend these classes remotely through web-conferencing at the days and times indicated in the class schedule.
SELF HIKE is used for PED 194 hiking classes to indicate the expectation for significant hiking on the part of the student.
Blackboard is a tool that allows faculty to add resources and conduct class discussions online. PowerPoint, Word documents, video, and other applications are created outside of Blackboard and added into Blackboard courses for students.
Just because a course is offered remotely, does not mean it is fully online (fully asynchronous). Instructors may choose to hold class meetings either on campus or using Collaborate or Zoom on the days and times stated in the schedule, so scheduling classes whose times conflict is not possible.
It is best to register for your classes now to ensure your spot. Register for classes you are most likely to attend under your current situation. Only register for in-person classes if you are able to attend in-person.
Register for courses you are most likely to attend under your current situation. Only register for in-person classes if you are able to attend in person. If you need to make changes to your schedule after you have registered, please contact your faculty advisor or an educational planner for assistance.
Please reach out to your college faculty advisor or educational planner for further guidance.
This is an evolving public health situation and as internship and clinical sites communicate with us, we will have more specific information. In most cases, we anticipate that internships and clinical hours will continue as they would ordinarily. Contact the appropriate department chair or your instructor for more information or if you have concerns.
Faculty are developing a schedule of classes to ensure students can complete programs that require hands-on work and simulations (such as culinary arts, health professions, science labs, arts, etc.) as efficiently as possible given social distancing requirements.
Classes that were originally scheduled to meet in-person are, at minimum, continuing to meet “live” using web-conferencing for at least half of the originally scheduled class times. Many are still meeting “live” for the entire course. Please be assured that our faculty and staff are committed to helping you successfully complete your course requirements. Here are a few tips:
- Communicate regularly with your professors for input, tips, and suggestions.
- Use academic support resources such as tutoring.
- Create discussion groups or virtual study groups with classmates -- they can be great resources as you work together to succeed in a course!
- Speak with your faculty advisor about more options.
We encourage you to talk with your instructor or faculty advisor before withdrawing from a course to avoid unintended impacts to financial aid or your degree requirements. Please see the previous FAQ for tips to be successful in an online format.
We don’t know yet. We are working closely with Jefferson County, SUNY and state health officials to determine when and how to return to in-person classes.
Although the College library is currently closed to foot traffic (last updated July 10), staff are available to assist students with research and accessing online resources. Plus, starting July 13, the library will begin offering curbside delivery to students, faculty and staff. To request books or other library materials, contact the library via email email@example.com or by calling (315) 786-2225 during business hours. You will be given a day and time to pick up your materials. This service will be available Monday-Thursday from 10:00 a.m. -12:00 p.m. and 1:00 p.m. - 3:00 p.m. A SUNY card is required to borrow materials.
Library materials can be returned to the drop box located in the first floor lobby of the Deans Collaborative Learning Center, Bldg. 15. All returned materials will be quarantined for 3 days as per Reopening Archives, Libraries, and Museums (REALM) Information Hub.
Due dates have been extended September 1st without penalty. There will be no holds on student accounts due to borrowed materials. Return materials when safe to do so. In addition, materials borrowed from JCC can be returned to any SUNY library that is accepting returns.
Technology and Support
Yes! Please call the Helpdesk at (315) 786-6511 or email firstname.lastname@example.org for assistance 24/7.
College Wi-Fi is accessible in exterior spaces in College parking lots. The Wi-Fi perimeter is marked out in Lots A, B, V, D and E. Campus security will ensure social distancing.
If you do not have a computer or reliable internet at home, please contact your faculty advisor or an instructor as soon as possible to discuss options. Your instructor will work with you to ensure you have the tools you need to participate in class.
Also, there are lots of businesses in your local community that offer free public WiFi that extends into exterior spaces such as parking lots. To find a location near you, simply google “public WiFi near me”.
The computer labs are currently closed (last updated June 11) however the College's Wi-Fi is accessible in exterior spaces in College parking lots. The Wi-Fi perimeter is marked out in Lots A, B, V, D and E. Campus security will ensure social distancing.
Yes. Students approved for accommodations through the Accommodative Services Office (ASO) will continue to receive their accommodations. At times, however, specific accommodations may not transition equitably to an online format. Contact the ASO if you have questions related to a specific accommodation.
Yes. Accommodations arranged for residential courses may not be applicable or compatible with instruction occurring in an online environment. Students having difficulty accessing course content due to the change in format should contact the ASO for additional support and/or to request additional accommodations.
Yes. We understand that some students with disabilities may have elected to not register their disability previously with the Accommodative Services Office, and may wish to do so at this time. To begin, please contact the ASO to complete our Confidential Registration Form.
Students will be using an email format of the purple testing request form. They will email their professor with the form and still contact the Testing Center to schedule their exam/quiz.
Yes. However, you will need to send the Accommodative Services Office (ASO) an email that you are waiving your right to take the test with the ASO and that your professor is going to provide the accommodations. You will need to do this for every exam/quiz that you take with your professor.
Admissions, Enrollment Services & Financial Aid
Our friendly JCC chatbot, Jeffie, will contact you in a text message and an acceptance packet will be sent to you in the mail. If you have questions regarding your acceptance, next steps, program of study, etc. you can also email email@example.com or schedule a virtual meeting with an Admissions counselor.
In an effort to accurately determine and most effectively and efficiently outreach to students who meet eligibility criteria for a CARES grants, a list that identified all students who met the following criteria was made:
- Actively enrolled in at least one course for Spring 20 semester
- Title IV eligible recipient for the Spring 20 semester at JCC
- 2019-20 FAFSA completed
- Maintaining satisfactory academic progress (SAP)
If you are eligible, you will receive, via email, a CARES grant fillable application that must be completed and returned to the JCC Financial Services Office via email. Review of applications will be on a rolling basis, with awards posted on a weekly basis.
Only in some cases depending upon the College office. Student workers should contact their supervisor for information.
The Courtyard Cafeteria, Stonewall Kitchen and coffee kiosk in the CLC are currently closed. Dining services is delivering meals daily to residence hall students.
No. Campus Care is currently closed until further notice.
No. The fitness center is closed until further notice.
COVID 19, Health & Wellness
Students, faculty, and staff are encouraged to follow the tips provided by Centers for Disease Control (CDC) to help prevent the potential spread of the coronavirus:
- Stay home if you are sick.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
- Practice social distancing.
Anyone who suspects that they may be ill should stay home and seek medical attention. Samaritan Medical Center's resource hotline: 315-755-3100 or call the NYS Department of Health Hotline: 1-888-364-3065
“Social distancing” is a term used to describe infection control actions taken by public health officials to stop or slow down the spread of a highly contagious disease. Most recently, it’s been referenced by the Centers for Disease Control and Prevention (CDC) as one of the best strategies in preventing the spread of the coronavirus (COVID-19).
The CDC defines social distancing as "remaining out of congregate settings, avoiding mass gatherings and maintaining distance (approximately 6 feet) from others when possible." It is less drastic than quarantine or isolation, which are used for people who are suspected to be carrying the virus.
The Health and Wellness Center, operated by the North Country Family Health Center, is staffed by a physician's assistant. Students, faculty and staff may call (315) 786-1042 to make a same-day appointment.
The Health and Wellness Center has full-time licensed social workers available for counseling. Students, faculty and staff may call (315) 786-1042 for same day appointments. There is also a NYS hotline that you can call, 1-844-863-9314, to schedule a free appointment with a mental health professional AND a confidential text line available 24/7 by texting Got5U to 741-741. Locally, the Jefferson County Crisis Response Center can be reached 24/7 at (315) 782-2327.
Our facilities department has set up additional stations around campus and in classrooms with antibacterial hand sanitizer and disinfectant wipes. Our cleaning staff is paying close attention to door handles, railings and buttons, and we are deploying our sanitizing fogger twice per week now instead of once.
Yes, the College has begin working with returning students and seniors to determine any applicable credits and refunds for housing, meals and fees for Spring 2020 semester.
Events and Activities
Yes. A virtual Spring Commencement Ceremony was held on May 15, 2020 and a virtual
Nurse Pinning Ceremony was held on May 28, 2020. Both can be viewed anytime on the
College's YouTube channel.
Workshops & Non-Credit Classes
You will be mailed a check for any JCC workshop refund.