Filing a Complaint

The first course of action to resolve a complaint includes notifying the parties or administration involved. Concerns should be sent to the Office of the President via email: presidentoffice@sunyjefferson.edu. Messages will be reviewed and forwarded to the appropriate vice president for action.

The State University System, Office of University Life provides resources for unresolved student life concerns, and also the NYS Education Department provides guidelines for Filing a Complaint about a College and a complaint form. An unresolved complaint may be filed with the Middle States Commission on Higher Education by following the Middle States Complaint Procedures.

Complaint Resolution for Online students

Students taking online classes offered by Jefferson Community College, including those who reside outside of New York State, should attempt to resolve any issues or complaints with the college first. The first course of action includes notifying the parties or administration involved, using the email presidentoffice@sunyjefferson.edu. Messages submitted to the Office of the President will be reviewed and forwarded to the appropriate vice president for review.

The college's complaint procedures, including the Grade Dispute Procedure, as well as procedures for complaints concerning bias and discrimination are available in the College Catalog.

Student complaints, not related to grades or student code of conduct, which involve distance learning education falls under the terms and conditions of Jefferson Community College’s Distance Learning Complaint Procedures. The complaint must have gone through the institution’s complaint process as outlined above. If the result of the complaint is either unresolved or is unsatisfactory, students may appeal (within two years of incident) with the New York State Department of Education.

The State Higher Education Executive Officers (SHEEO) provides resources relating to state authorization of distance education.

This is in compliance with U.S. Department of Education's Program Integrity Regulations related to State Authorization.