SUNY Jefferson

Technology Services

Institutional Technology is the campus department responsible for all College-owned technology.  We provide many services to the campus community, including:

  • First Time Users and Password Resets (if your password has expired, you've forgotten your password, etc.)
  • Providing wireless network access for your laptop or mobile device
  • Access to the Open Computer Lab (room 6-204) and computers placed around campus for your use (basic assistance is available in the Open Lab for help in using the available equipment and software).  PLEASE NOTE:  The Open Computer Lab will be unavailable during the Fall 2020 semester. 
  • Assistance with technology used in your coursework
  • Login and basic assistance with applications such as myJCC, SOAR, CannonMail, Blackboard and the campus computers
  • Downloads for some applications used in courses such as Minitab and Microsoft Office
  • Maintain IT policies and provide support for all campus policies.  We recommend that you review policies such as the Acceptable Use Policy and all IT and College policies, most of which are available in the College Catalog
  • Provide information to help you protect yourself while using your computer or mobile device
  • Support of technology, including
    • Phone systems
    • Campus networks (wired and wireless)
    • Campus Internet access
    • Classroom technology
    • Audio/visual technology
    • Software (on campus and cloud-based)
    • Campus computers
    • Web applications such as myJCC, CannonMail, SOAR, and Blackboard


IT Guy Video


You must show your SUNYcard if requesting assistance in person. If calling or using email the student helpdesk, be prepared to provide your J#, birth date, phone #, and other info to help prove identity.

If you are registered for at least one credit course, you will have access to myJCC (the campus portal), CannonMail (email), the campus computers, the wireless network, the library online databases and Blackboard. myJCC is a gateway application and once logged in, you can automatically access SOAR, CannonMail and Blackboard.

Computer Requirements

Jefferson Community College requires all students to have reliable access to computer technology that can run a variety of software used at the College.  In higher education, it is imperative for students to have access to computer technology in support of their academic activities. 

Jefferson has contracted with Lenovo so you can purchase laptop models that will meet specifications for computer requirements in support of your JCC coursework.   



As of June 2019, the College has contracted with Ellucian to provide helpdesk services 24/7, 365 days a year.  If you have questions/issues, please contact the helpdesk at 315-786-6511;  email:; or, use the chat from myJCC.  If Ellucian cannot resolve the issue, it will be referred to JCC's IT staff.   NOTE: For assistance with online courses after hours, you can also contact the OpenSUNY Helpdesk, 1-800-875-6269.

Helpdesk Walk-in Hours

Dayempty Fall/Spring Semester Summer (June 1- Mid-August)
Monday - Thursday 8:00a.m. - 5:00p.m. 8:00a.m. to 4:00p.m.
Friday 8:00a.m. - 4:00p.m. 8:00a.m. - 12:30p.m.
Saturday 9:00a.m. - 3:00p.m.*
9:00a.m. - 3:00p.m.*
*Hours subject to change if based on time of scheduled events.

Location/Contact Information

Student/Faculty/Staff HelpDesk
Rooms 5-001 and 5-004
(315) 786-6511


Some Useful Information

The myJCC portal provides one place for you to access important information as well as provides automatic entry to important applications so you can check your class schedule, register for classes, and check your financial aid information (SOAR); go to your online classes and access web information for your on-campus classes (Blackboard); go to your email (CannonMail); and much more.  In addition, you will receive announcements and messages letting you know about significant deadlines, campus events and campus news as well as find information about different campus services available to you.  You can personalize your portal pages as well.  Keep checking the portal to see the new capabilities as we add them.

Accessing myJCC for the first time:

  • Click myJCC (in the upper right hand corner of the screen).
  • Click First Time Users.
  • In the Login field type your username. (Your username is the first initial of your first name, your last name and the month and day of your birthday.  For example, Jane Doe, born May 6, 1986, has an ID of jdoe0506.)
  • Click the "Go" button.
  • After authentication occurs, enter the requested information on the identity verification screen.
  • Select "Change My Password" from the account activity list.
  • Enter your current JCC network password. If you have forgotten your current password, select "Can't Remember Password" underneath the input box.
  • Once you have successfully changed your password, you may log into myJCC with your network ID and this newly created password.

Logging into myJCC as a returning user:

  • Click myJCC (in the upper right hand corner of the screen).
  • In the Login field type your username. (Your username is the first initial of your first name, your last name and the month and day of your birthday.  For example, Jane Doe, born May 6, 1986, has an ID of jdoe0506.)
  • Enter your current JCC network password into the Password field.
  • Click the "Login" button.

Blackboard is an interactive, virtual extension of the campus community.  It is used for a wide variety of campus functions including instruction and training.  Your login ID for Blackboard is the same as your JCC Username.  Please note:  If you have questions or problems in your online course, please call the OpenSUNY Helpdesk at 1-800-875-6269.

To login to Blackboard (opens in a new window):

  • In the Login Name field, type your Username.  (Your Username is the same as the username for logging into the campus network.  It is the first initial of your first name, your last name, and the month and day of your birthday.  For example, Jane Doe born May 6, 1986 has an ID of jdoe0506.)

  • Press the tab key to move to the Password field and type your password.  (Your initial password is your six-digit birth date.  For example, if your birthday is June 8, 1986, your PIN would be 060886.)  

  • Click the Login button.

What is SOAR and How Do I Use It?

SOAR stands for Secure Online Access to Records. You can access SOAR from anywhere you have Internet access. SOAR offers a secure view of information such as your Jefferson Community College academic records; final grades each semester; advisor; unofficial transcripts; and financial aid information. You will also use SOAR to register online, change your personal information (such as your address), and input your work hours (if you are employed at JCC). Most importantly, you have online access to your personal Degree Audit. This Degree Audit will help you and your academic advisor to monitor your progress toward meeting degree requirements at JCC. You are expected to regularly consult with your academic advisor for guidance in course selections and other academic matters.

 How to Login to SOAR (opens in a new window) Directly

  1. Read the login directions.
  2. Click in the User ID field, and type your UserID (NOTE: This is the only application where your UserID is different. It is your J number).
  3. Press the TAB key to move to the PIN field, and type your PIN (Your initial PIN is your six-digitbirthdate. For example, if your birthday is June 8, 1986, your PIN would be 060886.)
    • Your initial pin has an expiration date so you should change it as soon as possible.
  4. Click the Login button.

You have been assigned a JCC Username and password to log into the campus network which you will use on any student-use computer on campus, such as in the computer classrooms, the science labs, and in the Library.  

Do not save files to computers in instructional areas.  They will automatically reset when rebooted, and your files will be lost. All computers in instructional areas reset themselves.  Use a pen drive or your OneDrive to save your files.  We recommend that keep two pen drives and use your OneDrive.  If a pen drive stops working, there is very little we can do to get your files. 

To log in to the JCC network:

  • Power on the computer.
  • Press <Ctrl><Alt><Delete> (all at the same time).
  • Read the Security message and the login directions that appear, and click OK.
  • In the Name: field type your ID.
  • Make sure JCC is in the From: field.
  • In the password field, type your password and click OK
  • Windows will automatically connect to the network and continue to load.

If the JCC Username or password is mistyped, a message will appear stating this and you will have to retype the information.  Your network access will be disabled after three failed login attempts.  If this happens, you must reset your password (link to the password portal) OR call the HelpDesk, 786-6511.

CannonMail (opens in a new window)

JCC provides each student enrolled in credit classes with a CannonMail account.  This account is yours throughout your career at JCC and beyond (as long as you would like to keep it.)   We have contracted with Microsoft to host CannonMail. As a result, additional features are available to you such as a personal calendar.

To login in to your email account (opens in a new window):

  • Type your email address. (Your email address is the first initial of your first name, your last name and the month and day of your  For example, Jane Doe born May 6, 1986 has an email address of
  • Tab to the password field, and type your password.  (Your initial password is your eight-digit birth date.  For example, if your birthday is June 8, 1986, your PIN would be 06081986.)

    **Your initial password has an expiration date so you should change it as soon as possible**

To forward your CannonMail to another email account:

  1. Log into CannonMail (through myJCC or go to
  2. Click the settings "gear" in the top right corner.
  3. Click "View all Outlook Settings".
  4. Click "Forwarding"  in the list of Topics at the left.
  5. Check the box next to "Enable Forwarding".
  6. Type the email address you wish to forward to in the "Forward my email to:"  box.
  7. If you would like to keep a copy of the email in your CannonMail account, click the box next to "Keep a copy of forwarded messages".
  8. Click the "Save" button.

OneDrive (Personal Online Storage Space) (opens in a new window)

With your CannonMail account for email, you are provided personal disk space to store your documents and access them from anywhere you can get the Internet. You can also make the documents available to certain groups and to the public. We highly recommend that you use OneDrive to store and/or backup your files. Do not rely solely on one pen drive or your computer hard drive.

OneDrive requires a separate login using the same user ID as your CannonMail account, and the current assigned password for students who were enrolled in spring 2013 and before.

New students enrolled after spring 2013 must create a Microsoft Office 365 account (opens in a new window) to use OneDrive.

The helpdesk cannot reset OneDrive passwords.

Wireless network connectivity is available for current students enrolled at Jefferson Community College.  The name of this wireless network is JCC-Students.  The network is set up so you can connect by yourself.  The login information to connect is the same as the JCC Username and password that you use to log into myJCC and the computers on campus.  You should only have to enter this information one time. 

This network uses enhanced security authentication methods and some older machines may have trouble connecting.  If this occurs, please contact the student help desk at 786-6511 or stop by the IT office in room 5-004 and someone will be able to assist you.  If you have a device that does not support the enhanced authentication methods, we will manually connect your device to a different network.

The library provides a large collection of online databases and e-books for research.  You can access the Library Electronic Databases through myJCC, just click JCC Databases.  Accessing them directly (link to library database page) requires you to log in using the same JCC Username and password that you use to login in to myJCC and the computers on campus.