Counseling
The Health & Wellness Center services are provided by North Country Family Health Center.
Health services include:
- treatment of illness, injuries and chronic health conditions
- annual physicals
- school and sports physicals
- immunizations and titer lab test referrals
- personal counseling
Walk-in, same day and scheduled appointments available Monday - Friday, 8:30 a.m. - 4:30 p.m., by calling (315) 786-1042.
If you are experiencing an immediate personal health emergency - please call the local crisis center, available 24/7, at 315-782-2327, 315-405-0696 or call 9-1-1.
If this is a non-emergency and you have questions about counseling services and making appointments, please call the Health & Wellness Center, (315) 786-1042 OR stop by the Office of Student Affairs in Room 4-100 of the McVean Student Center OR you may also call the Office of Campus Safety & Security at (315) 786-2222 (dial ext. 2222 from on campus phones) during and after business hours.
As of October 2025, Jefferson now offers FREE virtual counseling to all registered students through BetterMynd. No insurance necessary.
To get started with BetterMynd, visit the Office of Student Affairs in the McVean Building, Room 4-100 or call 315-786-2403.
The Health & Wellness Center at Jefferson provides short-term personal counseling for Jefferson students. Three full-time licensed clinical social workers provide an outlet for students that need support while balancing college and life commitments.
The benefits of counseling can include:
- Accomplishment of personal goals
- Greater self-awareness
- Improved self-confidence
- Enhanced interpersonal relationships
Sometimes counseling is difficult in that discussing personal problems can be upsetting.
Changing negative aspects of your life may affect the nature of your relationships
with others. However, most people find that the benefits of counseling outweigh the
risks.
We will work together to resolve difficulties that may arise during the course of
counseling. Also, we can discuss the value of including additional services, such
as a psychiatric referral, referral for longer term counseling, and/or collaborating
with other health care providers and/or referral services.
Confidentiality
Confidentiality is extremely important and information shared by you in a counseling session will be kept in strict confidence. Your personal information will not be disclosed outside counseling without your written permission. Counseling files are NOT part of academic records. However, there are some situations in which we are legally obligated to take action to protect others from harm, and this may include disclosure of some personal information.
The exceptions to confidentiality are extremely rare. If they should occur, it is the Center's policy that, whenever possible, we will discuss with you any action that is being considered. It is important that if you have any questions about this now or at a later date that we discuss these.
Use of Email: Because of our concerns about confidentiality, it is our policy to limit e-mail communications to scheduling concerns. We cannot guarantee the privacy of e-mail communications, and so request that you do not use e-mail for personal concerns.
Additional resources
- Crisis Response (24 hour): (315) 782-2327 or 315-405-0696
- Suicide & Crisis Lifeline: 988
- THRIVE Wellness and Recovery: 315-782-1777
- Trevor Project Hotline for LGBTQ+ 24/7: 1-866-488-7386 or Text START to 678-678
- Victims Assistance Center 24-Hour Hotline: 1-866-782-1855
- Watertown Vet Center: (315) 782-5479
- Trevor Hotline – LGBTQ: 1-866-488-7386
- Veteran’s Crisis Line (24 hour): 1-800-273-8255, press 1
Health and Wellness Center
Building 17
Monday - Friday, 8:30 a.m. to 4:30 p.m.
(315) 786-1042
(315) 786-7162 (fax)
The Health & Wellness Center is operated by the North Country Family Health Center.